Refund policy

Returns, Exchanges, Order Processing times, and ownership agreement:

 

Originals:

All original art sales are final. This includes any item with the word “original” in the description. Cancellations, exchanges, and refunds are not available for these items.

 

Damages:

If an artwork arrives damaged, the buyer must send photos of the damaged artwork as well as photos of damages to the exterior and interior of the packaging that the artwork arrived in. Please send an email to hello@reddumonde.com to send photos.

 

Cancellations:

Orders can only be canceled if the artwork has not yet been made, as some artworks are “made to order.” For artworks that are pre-stocked, cancellations may only be made if the artwork has not yet been shipped. Because of this, I cannot guarantee a cancellation may be made.

 

Issue with an order:

Though I take great care with each order, things happen! If there is an issue with your order, please contact me and I will work with you to find a solution.

 

 Returns and Exchanges:

-Please note that while I photograph and document my work as accurately as possible, I cannot account for minor irregularities in representation. Please take care to ensure colors and sizes will work well in your space before purchasing.

-Returns are accepted for pre-stocked, non-original artwork within 7 days of the buyer receiving the artwork.

-Buyer must return artwork in the packaging it arrived in. Artwork that is damaged in transit back to the shop due to improper or insufficient packaging is not eligible for a refund or exchange.

-Please note that all returning costs (shipping fees, duties, etc.) are the buyers responsibility.

-Original artwork, “made to order” items, “seconds,” or any sale items are final sale and not eligible for returns

 

Order Processing:

-Orders are sent out as quickly as possible, usually within 3-10 business days. As some artwork is “made to order” this will depend on the volume of “made to order” items, as well as other orders at that time. Estimated shipping times are in addition to order processing time. Please factor this in when considering time sensitive orders. 

 

Ownership of the artwork:

Who actually owns the artwork?

I retain all rights to all artwork I make. This includes the rights to the image of any and all sold and/or commissioned original paintings. I retain the right to make reproductions of any and all artwork I make unless the buyer has also purchased the full or partial rights to the artwork. To discuss purchasing the rights to a particular artwork, please contact me. The buyer may not reproduce any artwork I’ve made in any way without my written permission. If artwork is reproduced in a magazine, or any other media, I only ask for credit. When you purchase an original painting you, the collector, have the right to display the artwork in your home or business but the artwork may not be resold or reproduced without my written permission.