Shipping Policies and Order Processing
-Orders are sent out as quickly as possible, usually within 3-10 business days. As some artwork is “made to order” this will depend on the volume of “made to order” items, as well as other orders at that time. Estimated shipping times are in addition to order processing time. Please factor this in when considering time sensitive orders.
-All original artwork will be insured to the full purchase price of the artwork
-A variety of shipping options are available at checkout
-Red DuMonde is not liable for any lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping service chosen at check out to file a claim.
-Please note that I do not have any more information than you do once your package has left the shop and is in transit. I want your order to arrive safe and sound as much as you do, however once it has left on its journey to you it is out of my hands.
-Please note that shipping services are experiencing unprecedented shipping times and package volumes. Please be kind and patient as you wait for your order.
-Buyers are responsible for all duties and taxes issued to them by their country. This is an additional cost for you to expect when the package reaches your country. Orders that are rejected by the buyer upon delivery will not be refunded.
-Please note that international shipping times can be unpredictable. If there is an issue with your international order, please contact the shipping service chosen at checkout.
Incorrect Shipping Information:
-Red DuMonde is not liable for any artwork lost in transit due to incorrect shipping information. It is the responsibility of the buyer to give correct information at checkout. If artwork is lost in transit due to incorrect shipping information, please contact the shipping service selected at checkout to resolve the issue.